PATIENT SATISFACTION QUESTIONNAIRE

Dear Sir/Madam
We at Al Etihad Diagnostic Centre are constantly seeking to improve our services to you. We ask that you take a few minutes to complete this questionnaire. Your comments are confidential. We welcome any suggestions or comments that you have concerning the quality of our service you have received

Patient Name : Phone Number :
Email Address : Registration Number :
Questionnaire (Tick the appropriate boxes) Excellent Good Average Needs Improvement
1. Easiness of booking the appointment
2. Answer calling and Emails
3. Greeting by our receptionist when you arrived
4. Staff sense and effectiveness in performing the job
5. Waiting Time
6. Ease of checking out and paying after the appointment
7. Environment cleanliness and comfort
8. Valet parking service
9. On what scale would you recommend our center to your acquaintances
10. Overall performance

Additional Comments on Improvement (if any)